Privacy Policy

This privacy policy explains how Jan Seva Consultants collects, uses, and protects information when you use our online platform and services.

Information We Collect

We collect information that you provide directly to us when you interact with our site or services. This may include information you submit through forms, such as your name, contact details, organizational affiliation, and any other information you choose to provide when contacting us or using specific features of our service.

We also automatically collect certain information when you access and use our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We collect this information to understand how our service is used and to improve its performance and functionality.

How We Use Your Information

We use the information we collect for various purposes related to providing our civic and local governance solutions, including:

To provide, operate, and maintain our site and services.
To improve, personalize, and expand our site and services.
To understand and analyze how you use our site.
To develop new products, services, features, and functionality.
To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the site, and for marketing and promotional purposes.
To process your transactions and manage your orders for services.
To find and prevent fraud.
For compliance purposes, including enforcing our terms of service and complying with legal obligations.
To support our specific service offerings, such as facilitating public consultations, managing citizen feedback systems, supporting urban planning activities, or advising on school board policy.

Legal Basis for Processing

We process your personal information based on several legal grounds, including:

Your consent, which you may withdraw at any time.
The necessity of processing for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
Compliance with a legal obligation to which Jan Seva Consultants is subject.
For the purposes of our legitimate interests, provided that these do not override your fundamental rights and freedoms.

Sharing Your Information

We may share your information with third parties in limited circumstances:

With service providers who perform services on our behalf, such as hosting, data analysis, and customer service. These service providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
To comply with legal obligations, such as responding to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
When we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of service, or as otherwise required by law.
With your consent or at your direction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you.
The right to request correction of inaccurate personal information we hold about you.
The right to request erasure of your personal information in certain circumstances.
The right to request restriction of processing of your personal information in certain circumstances.
The right to object to the processing of your personal information in certain circumstances.
The right to data portability, allowing you to receive your personal information in a structured, commonly used, and machine-readable format.
The right to withdraw consent at any time, where processing is based on consent.
The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the contact information provided below.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no internet or email transmission is ever fully secure or error free.

Cookies and Similar Technologies

Our site may use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data that are stored on your device. They are used to improve your experience, analyze usage, and for other purposes. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using our service, you consent to this transfer, storage, and processing of your information. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and that appropriate safeguards are in place to protect your data during international transfers.

Changes to This Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Jan Seva Consultants
101 Shivaji Marg, Level 5
Mumbai, Maharashtra, 400001
India